Terms of Service
1. Overview
These Terms of Service govern access to and use of the subscription-based systems provided by Scaling Atomic Startup.
By purchasing or using our services, you agree to these terms.
2. Nature of Service
Scaling Atomic Startup provides access to a software-based system (CRM), including configured automations, communication tools, and integrations.
The service may include:
- CRM access
- Automated workflows
- Communication integrations (e.g. email, messaging platforms, social media connections)
- Pipeline and data management tools
- Access is provided digitally via a secure platform (Go High Level).
3. Cancellation
Subscriptions may be cancelled at any time
- To avoid the next billing charge, cancellation must be completed at least 3 days before the next billing date
- Any usage for the completed month will still be charged on the agreed upon date.
- If cancellation is not received within this timeframe, the next billing cycle will proceed as scheduled.
Cancellation will stop future billing but does not reverse or refund any completed charges.
4. Refund Policy
All payments are non-refundable.
Due to the nature of the service, which includes:
- Immediate access to a live system
- Configuration and setup
- Access to software and automation infrastructure
No refunds will be issued once access has been granted or work has commenced, regardless of usage.
This applies to:
- Subscription plans
- One-time purchases
- Setup or custom system builds
Notwithstanding the above, if you have not yet accessed the system or if we have not commenced configuration, a refund may be requested within 14 days of purchase. Once provisioning has occurred, the service is deemed 'consumed' and is non-refundable.
5. Access to the System
- Access is granted only after successful payment of the 1st monthly subscription
- The system remains active while the subscription is in good standing
- If payment fails or the subscription is cancelled, access may be suspended or terminated
Clients are responsible for:
- Maintaining login security
- Managing their users and data within the system
6. Acceptable Use
The system may not be used for:
- Unlawful activities
- Spam or abusive communication practices
- Any activity that violates platform or integration provider policies
- Scaling Atomic Startup reserves the right to suspend or terminate access in cases of misuse.
7. Service Scope
Scaling Atomic Startup provides access to systems and configurations designed to support business operations.
We do not:
- Operate the client's business
- Manage day-to-day communications
- Guarantee specific business outcomes
- Clients are responsible for how they use the system.
8. Service Availability
While we aim to ensure consistent system availability:
- We do not guarantee uninterrupted or error-free service
- Temporary interruptions may occur due to maintenance, updates, or third-party dependencies
9. Limitation of Liability
Scaling Atomic Startup shall not be held liable for:
- Loss of data, revenue, or business opportunities
- Downtime caused by third-party platforms or integrations
- Misuse of the system by the client
- Use of the system is at the client's own risk.
10. Changes to Terms
These terms may be updated from time to time.
Continued use of the service constitutes acceptance of any updated terms.
11. Contact
For billing or support queries, please contact: