Billing and Payments Policy | Scaling Atomic Startup
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Billing and Payments Policy

1. Upfront Payment Requirement

All payments must be made in advance.

  • No access to the system will be granted
  • No setup or configuration work will begin until the initial payment has been successfully received.

2. Subscription Billing

All plans operate on a subscription basis.

  • The first payment is charged at the time of purchase
  • Subsequent payments are billed automatically according to the applicable billing cycle.

3. Billing and Subscription Cycle (Standard Plans)

Initial Payment: An upfront payment is required to cover the system configuration and the first month of service.

Trial & Provisioning: Every standard plan includes a 14-day trial/setup period which begins immediately upon payment.

Recurring Charges: Your second subscription charge will occur exactly 6 weeks after your initial payment. Following this, billing transitions to a standard monthly recurring basis.

4. Billing Structure (Bespoke Systems)

Initial Build Fee: Custom-built systems require a one-time upfront "Build Fee." This covers the labor, strategy, and development of your custom infrastructure. No work will commence until this fee is received.

Subscription Activation: Once the custom build is complete and access is granted to the client, the first month's subscription fee becomes due.

Orientation: Upon payment of the first subscription fee, a 14-day orientation period begins. This allows the client to test and understand the bespoke system while it is live.

Recurring Billing: Your second subscription charge will occur exactly 6 weeks after the first subscription payment (14-day orientation + 30-day first month).

Ongoing Cycle: Thereafter, billing will continue on a standard monthly recurring basis.

5. Rebilling

Included Credits & Overages: Each plan includes a monthly allowance of credits equating to the emails as per plan description. Additional emails are billed at a rate of $1.4 USD per 1,000 emails. Usage-based charges are calculated daily and billed automatically bi-monthly to your card on file or when your balance reaches the minimum threshold.